DEPARTMENT: City Clerk
WORK SCHEDULE: 8:00 a.m.-4:30 p.m., M-F
JOB CATEGORY: COMOT(Computer, Office Machine Operation, Technician)
FLSA STATUS: Non-exempt
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. The City of Richmond provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would cause an undue hardship.
Incumbent serves as Ordinance Violations Clerk for the City Clerk’s office, responsible for maintaining records of all violation tickets, collecting payment, sending late notices, and serving as office support.
Answer telephone and greet office visitors, determines nature of call, respond to inquiries and/or routes person to appropriate person or department.
Receives and documents payment of all Richmond Ordinance Violation penalties. There is daily interaction with the Police Traffic Division, County Dispatch, Fire Department, Roseview Transit,Department of Finance and the Department of Infrastructure and Development. A database is maintained for violations and payments.
Issues permits for the following: off street parking, alarms, handicap parking, residential parking,and monthly bus passes (includes preparation of photo identification cards for seniors,disabled, & students). *With each of the aforementioned issuances, a database is maintained,notices are written and mailed to permit holders.
Maintain permit database, recap receipts and work with the Department of Finance for receipt of monies.
Use of the Geographical Information System to plot alarm permits for the Fire and Police Departments.
Provides information and referrals for state, county and city departments and non-profit agencies and organizations. Conducts research and information checks as necessary.
Supervises volunteers and interns, including planning/delegating work assignments, providing training, and reviewing work as needed.
Performs related duties as assigned.
JOB REQUIREMENTS AND DIFFICULTY OF WORK:
High school diploma or GED. Some College preferred.
Working knowledge of standard office procedures and basic bookkeeping procedures and ability to apply such knowledge to a variety of interrelated processes, tasks and operations. This includes standard filing procedures and the ability to create and maintain accurate records and files.
Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare correspondence and detailed written reports as required.
Working knowledge of both Indiana and Richmond City Codes as they pertain to the operations of the Clerk’s Office and the policies and procedures governing parking operations of the City.
Working general knowledge of City, County and Community entities is required.
Proficient in the use of computer software, such as Microsoft programs and Laserfiche. Ability to type with speed and accuracy and properly operate standard office equipment,such as computer, camera, calculator, fax machine, postage meter, copier, and telephone.
Ability to provide public access to or maintain confidentiality of department information and records according to state requirements.
Ability to comply with all employer and department policies and work rules, including, but not limited to,attendance, safety, drug-free workplace, and personal conduct.
Ability to competently serve the public, in person and by telephone with diplomacy and respect, including encounters with irate/hostile persons.
Ability to effectively communicate orally and in writing with co-workers,other City departments, Council members, and the general public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Ability to work alone with minimum supervision and in a team environment, often under time pressure, and on several tasks at the same time.
Ability to occasionally work evening hours.
Possession of a valid driver’s license and demonstrated safe driving record.
Incumbent performs standard, recurring duties according to a flexible, customary routine and a formal schedule. Assignments are guided by definite objectives using a variety of methods or procedures, with incumbent referring to supervisor for unusual matters, such as policy interpretations.Errors in work are primarily detected through standard bookkeeping checks. Undetected errors could result in loss of money to the department.
PERSONAL WORK RELATIONSHIPS:
Incumbent maintains frequent contact with co-workers, other City departments, Council members, representatives of other governmental jurisdictions and members of the general public.
Incumbent reports directly to City Clerk.
PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in a standard office environment, involving sitting/walking at will, sitting/ standing/walking for long periods, keyboarding, and speaking clearly, hearing sounds/communication, lifting objects up to 50 pounds, bending, crouching/kneeling, reaching, close/far vision,color/depth perception, and handling/grasping/fingering objects. Incumbent is occasionally required to work evening hours. This position interacts with over 500 visitor monthly.