POSITION: Network Administrator/Systems Engineer
DEPARTMENT: Information Technology Department
WORK SCHEDULE: 8:00 a.m. – 5:00 p.m., M-F
JOB CATEGORY: PAT(Professional, Administrative, Technological)
FLSA STATUS: Non-exempt
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. The City of Richmond provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would cause an undue hardship.
This position reports to the Director of Information Technology functioning as a member of the IT Support team. Primary responsibility of assisting with the design, support and maintenance of Data Center infrastructure and networking hardware. Additionally this position will function to provide desktop support and maintenance for all city owned computer and phone hardware and phone system support. Position will maintain and support all Windows and Linux servers, VMware environment and network software configuration.
Manages and monitors all installed systems and infrastructure;
Installs, configures, tests and maintains operating systems, application software and system management tools;
Ensures the highest levels of systems and infrastructure availability;
Maintaining Virtual Machine Environment;
Installs, designs, configures, and maintains City computer network and network devices. Designs and supports virtual network infrastructure in virtual infrastructure;
Assists with creation, updates and modifications to Microsoft group policies in accordance with department policies, configures, maintains and monitors anti-virus solutions for the Enterprise devices;
Design, review, implement and document network topology to meet current and future needs. Provide training for other Department personnel regarding operations and configuration;
Manages design and implementation of network related projects. Oversees work performed by outside vendor technicians;
Installs, configures, maintains and troubleshoots City fiber optic network and switches ensuring all devices are communicating at optimal capacity;
Ensures network switches are configured correctly and makes configuration changes as needed;
Configure VLAN’s and document as appropriate. Implement Quality of Service for Voice, and other protocols as needed to maintain a high level of service. Monitors and ensures network switches are functioning correctly and are appropriately patched with current OS;
Configure and maintain WLAN controller and WLANs;
Minimizes network outages by proactively monitoring wired and wireless network and network devices, making corrections to network devices as needed;
Creates and updates technical documentation, network diagrams, addressing schemes for network servers, and all network devices/hardware.
Researches, recommends, installs and configures network software programs, and provides training to users as needed.
Ensures Avaya Phone System and Extensions are functioning properly. Manages phone system servers and troubleshoots issues on an as needed basis to ensure maximum uptime.
Continuously researches new technologies for network security and reliability. Recommends network technologies to improve and enhance network security and reliability.
Assists in procuring computer equipment, including preparing specifications, soliciting and reviewing bids/quotes, and recommending contract awards to Director as required.
Maintains knowledge of networking, software and server technologies.
Provides Help Desk assistance, receiving and responding to calls for assistance, identifying and researching problems, providing assistance and instruction, making minor repairs, and/or contacting appropriate vendors for service as needed.
Assists and serves as backup to Director of IT with all Windows server systems, including electronic mail, internet, file, and application servers, and supporting software, including development, maintenance, support, and upgrades.
SKILLS AND KNOWLEDGE:
Associates Degree in computer science, network administration, electronics, or related field, with one or more years of previous experience in Network Administration or similar position or equivalent combination of education and experience.
Must communicate effectively with Department heads, IT personnel and end users, keeping all informed of maintenance windows and infrastructure changes.
Must enjoy working with new emerging technologies
Experience with Microsoft Windows operating systems, specifically Active Directory, Group Policy, DHCP, and DNS. Experience with server virtualization - VMWare preferred.
Experience with Quality of Service (QoS), Voice over IP (VoIP), and Wireless technology.
Working knowledge of and ability to make practical application of standard principles of computer system and network administration, including knowledge of policies, procedures, and resources necessary to research, design, recommend, install, and maintain system hardware and software to increase user productivity and quality of services.
Working knowledge of City of Richmond computer system and communication devices, servers, work stations, and laptop computers.
Ability to read and interpret technical manuals, detailed prints, sketches and specifications.
Ability to effectively communicate complex concepts involving computers orally and in writing with co-workers, other City personnel, vendors, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Ability to provide public access to or maintain confidentiality of Department information and records according to state requirements.
Ability to comply with all employer and Department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
Ability to work alone with minimum supervision and with others in a team environment.
Ability to work on several tasks at the same time and work rapidly for long periods, occasionally under time pressure.
Ability to understand, memorize, retain, and carry out written or oral instructions and present finding in oral or written form.
Ability to plan and lay out assigned work projects, work on several tasks at the same time, and complete assignments effectively amidst frequent distractions and interruptions.
Ability to respond swiftly, rationally, and decisively to emergency situations.
Possession of a valid Indiana driver’s license and demonstrated safe driving record.
Incumbent performs regular, recurring duties according to a flexible, customary routine with priorities determined by supervisor and service needs of the public. Assignments are guided by definite objectives using a variety of methods or procedures, with incumbent referring to supervisor for unusual matters, such as procedure or schedule changes. Errors in work are primarily detected or prevented through supervisory review, procedural safeguards, or notification from other departments.
PERSONAL WORK RELATIONSHIPS:
Incumbent maintains frequent contact with co-workers, other City departments and department heads, vendors and the public for purposes of exchanging information, rendering service and solving problems.
Incumbent reports directly to the Director of Information Technology.
PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in a standard office environment, involving sitting/standing/walking for long periods, sitting/walking at will, working in confined areas, lifting/carrying objects weighing 25 to 50 pounds, pushing/pulling objects, keyboarding, close/far vision, bending, reaching, crouching/kneeling, hearing sounds/communication, speaking clearly and handling/grasping/fingering objects. Incumbent occasionally works extended, evening and/or weekend hours and occasionally travels out of town for conferences/workshops, sometimes overnight. Incumbent occasionally responds to emergencies on 24-hour basis. Must be able to occasionally work outside, climb 12 foot ladder and install network equipment.