Director of Information Technology

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POSITION:                    Director of Information Technology

DEPARTMENT:         Information Technology

WORK SCHEDULE:   8:00 a.m. – 5:00 p.m., M-F

SALARY:                   $69,358. 00 Annually                         

STATUS:                    Full-time

FLSA STATUS:          Exempt


General Definition of Work

Performs difficult professional work directing the planning, development, deployment, implementation, maintenance, and oversight of the City's information technology infrastructure along with the IT staff, and related work as apparent or assigned. Work is performed under the general direction of the Mayor. Departmental supervision is exercised over all personnel in the Department.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Directs strategic planning and development of information technology solutions to support, meet and enhance the City of Richmond's needs and objectives; revamps the City's backup strategy, disaster recovery plans, monitoring/alerting strategy, documentation processes, hardware and software replacement lifecycle plans; evaluates needed repairs, and assigns repairs to proper person or vendor; authorizes and obtains needed bids and purchase orders; PCI network compliance design and maintenance.

• Provides managerial leadership for the IT Department, ensuring successful completion of assigned duties, high levels of performance, development of new solutions, and access to appropriate training and feedback; recommends to City Administration increases/decreases in staff; interviews and hires candidates for job openings;  orients new staff, establishing specific work goals, review position responsibilities and salaries, evaluating performance; maintains discipline and providing corrective action as warranted.  

• Promotes growth and development of subordinate employees through established competencies enrichment, training, guidance and counseling.

• Forecasts costs, equipment and personnel needs for projects and programs as required and related to all aspects of information technology throughout the approximately thirty (30) city government owned facilities.

• Designs and implements IT network security for the system. Oversees project planning and implementation with the IT staff; makes specifications for new apparatus and equipment; purchases cost-effective software and hardware solutions from various vendors.

• Prepares annual department budget consisting of project management, new / replacement hardware, IT projects, maintenance agreements, and staff salary projections. Maintains confidentiality of records and information that may be accessed in the course of maintaining / repairing workstations in all departments within the City of Richmond.

• Designs, implements and maintains layer 2, layer 3 switching network. Supports end users through information technology implementation, service and maintenance that enables and enhances their ability to perform essential job function via ticket resolution. Installs and maintains the wireless network.

• Designs, plans and supervises IT related projects which include placement and/or need for servers, phone systems configuration and maintenance, desktop and peripheral equipment including audio/visual needs; manages projects which includes the vision, planning, policy development and coordinating of staff employees and contractual workers to implement projects.

Knowledge, Skills and Abilities

Thorough knowledge of IT functions; thorough knowledge of modern management practices; thorough knowledge of department regulations, policies and procedures; thorough knowledge of federal, state and local laws pertaining to the department; thorough knowledge of the responsibilities of individuals directly supervised to ensure accurate and efficient departmental activities; thorough knowledge of strategic planning for technology; thorough knowledge of software design and development and programming principles and languages; thorough knowledge of operating systems and administration and security; thorough knowledge in virus and spyware protection tools; thorough knowledge in business productivity software, reporting and business intelligence tools, and basic accounting, statistical, and business procedures; thorough knowledge of up-to-date technology strategies and resources; thorough knowledge in providing technical support to end-users; thorough knowledge in the scripted languages; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in project management, customer service, and relationship building; skill in developing and managing budgets; ability to follow electronic document retention policies and perform discovery searches; ability to analyze user requirements and recommend efficient, cost-effective solutions in hardware, software, and network/communications; ability to remain current with technology trends; ability to troubleshoot hardware, software, and network issues with computers, printers, equipment, standard software applications, and other peripherals, and perform repairs or fixes; ability to plan and organize enhancement and maintenance projects; ability to identify needs and issues and develop responses and solutions; ability to use independent judgment and discretion in managing and leading department activities including such areas as handling difficult situations, setting department priorities, handling complaints, maintaining standards, and resolving problems; ability to communicate effectively orally and in writing; ability to analyze situations and in reaching decisions quickly; ability to plan, organize, direct, train, and evaluate the work of subordinate employees; ability to perform and organize work independently and in a team; ability to multitask; ability to use strong interpersonal and customer service skills; ability to establish and maintain effective working relationships with associates, City employees and management, contractors, elected officials, subordinates vendors, and the general public.

Education and Experience

Bachelor’s degree in information technology, computer science or related field and extensive experience with project planning, firewall configuration, phone systems, information technology engineering, or equivalent combination of education and experience.

Physical Requirements

This works requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting and using hands to finger, handle or feel, frequently requires speaking or hearing and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arms-length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires wet, humid conditions (non-weather), working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme cold (non-weather), exposure to extreme heat (nonweather), exposure to the risk of electrical shock and exposure to vibration; work is generally in a quiet location (e.g. library, private offices).

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