POSITION: Animal Control Officer
DEPARTMENT: Richmond Police Department
JOB CATEGORY: LTC (Labor, Trade, Craft)
REPORTS TO: Major/Patrol Supervisors
FLSA Status: Non-exempt
Serves as Animal Control Officer and is responsible for investigating public reports and complaints, securing animals, and transporting animals to approved shelters for the City of Richmond.
Enforce ordinance concerning the care and treatment of animals. Issues fines for violations of city ordinances.
Investigates reports of animal cruelty and neglect cases,public nuisance barking complaints, and other related reports. Determines validity of claim and attempts to resolve problems through removal, corrective actions, or mediation between parties involved.
Ability to work effectively with highly emotional/ angry citizens and use de-escalation techniques.
Responds to calls involving strays and injured/distressed animals, both domestic and wild, secures animal, using humane capture equipment, and transports them to approved animal shelters.
Establishes and maintains good working relationship with contracted shelter
Investigates reports of animal bites and prepares required report for each incident. Quarantines animals that have bitten and works with Health Department officials and veterinarians to determine proper action. Obtains and verifies proof of vaccination of animals suspected of biting humans or other animals.
Maintains record of all dog bites and animals taken to shelter.
Sanitize equipment to prevent the spread of diseases.
Picks up abandoned bicycles and transports them to garage.
KNOWLEDGE AND SKILLS
High school diploma or GED equivalent. Phase 1 &2 of National Animal Care & Control Association (NACA) certification training is to be completed.
Valid driver’s license and clean driving record with acceptable driving history.
Ability to respond to animals’ moods, both domestic and wild, in determining the appropriate action and equipment needed to gain control of the situation.
Ability to enforce city ordinances appropriately.
Knowledge of infectious diseases and the ability to communicate this knowledge to the public.
Knowledge of departmental policies in determining proper action during potentially stressful situations.
Ability to use and maintain animal control equipment in order to keep it in good working condition.
Maintain and use animal control database, Microsoft Excel and computer aided dispatch software.
Incumbent requires occasional supervision while working toward a definite objective. Independently plans and arranges own work within the guidelines of established procedures. Answers to shift patrol supervisors when guidance is required.
Errors, such as failure to comply with regulatory requirements, can be serious and are usually not subject to direct verification. Losses can have a direct financial impact on department, such as the cost of damaged equipment. Errors can result in exposure to moderate financial liability to the department and can adversely affect relationships throughout the department or small groups within the community.
PERSONAL WORK RELATIONSHIPS
Incumbent maintains contacts within the department on routine matters and/or occasional contacts with other departments or outside the organizations for the purpose of supplying and seeking information. Communication requires normal courtesy and tact.
Incumbent performs medium work. Exerts up to 50 to 75 pounds of force occasionally, and/or up to 20 pounds of force frequently,and/or up to 10 pounds of force constantly to move objects.
While performing the duties of the job, incumbent is occasionally required to climb, stoop, kneel, crouch, reach, push,lift, grasp, write, and read.
WORKING CONDITIONS/WORK ENVIRONMENT
Incumbent performs duties under acceptable working conditions with occasional exposure to noise,dust, heat, cold, etc. The presence of these elements makes conditions less desirable than those usually found in offices.